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Archive for the ‘Social Media’ Category

How to use LinkedIn to market your business

Thursday, January 14th, 2010

Social Media Marketing is the new media buzzphrase of the moment. The Internet is starting to burst with opinions and ideas of how to use social media to market your business.

We’ve not been afraid of that either, with our basic guide on how to use Twitter.

However, when people talk about social media they’re usually referring to Facebook, Twitter and sometimes MySpace.

The social network that is often overlooked is LinkedIn.

The traditional approach to LinkedIn is to use it to promote your own personal business interests and connections, often as a career tool. But the power of this business focused social network can be bring leads, sales & revenue too.

LinkedIn is a bit different

Whilst other social networks are good at reaching focused demographics, interest groups or the mass market, LinkedIn is a place to find specific individuals. For this reason, it makes more sense for sales of low volume high value products where decision makers are harder to find.

Using your employees’ contacts

LinkedIn is all about individual people reaching out to other specific individuals,. As a starting point, you need to utilize your and your employees network contacts, From there, you need to move onto people that they’re connected to (2nd degree contacts). And so the process will continue.

But don’t be Spammy

Every time you reach out using LinkedIn will will show your real, professional, and company name. Therefore its important not to turn off those contacts – or in other words, don’t be spammy. Every move you make, every contact you reach will be visitible to your networks, so bear that in mind so as not to appear over zealous.

How to get going

1. Find an ‘open networker’

An open networker is someone who has linked to as many people as they possibly can. They have messaged everyone in their network, and every new contact, to expand their contact list as much as possible.

To find an Open Networker (or LION – LinkedIn Open Networker), search on LinkedIn for ‘LION’. When you find one, invite them to your network. If they accept, you then have access to their 1st degree and 2nd degree contacts. Sometimes LIONs include their email address in their LinkedIn profile name, making it all the easier to invite them to your network, even though you’re not  connected to them at all.

You can also find open networks on TopLinked.com.

2. LinkedIn Answers

Anyone can ask a question on LinkedIn Answers. Anyone can answer. It allows you to interact with people who are not in your network, which of course helps to make new contacts.

If you ask a question many people can answer you. Once the question closes (after a few days or whenever you decide), you choose the ‘good’ answers. Of these “good” answers you then choose a ‘best’ answer.

The person who gave that answer gets an ‘expertise point’ that shows in their LinkedIn profile.

You could therefore use LinkedIn Answers to display your expertise.

In addition, people sometimes ask “where can I get a…” types of questions, often with regard to specific services. If you have a product or service that fits, you can answer these questions with a link to your website.

Sometimes it might be that you can offer a small answer, and then say ‘for more info’ or ‘for my full answer see…’ and then link to your blog, where you can answer the question in full.

3. Get recommended in ‘Services’

Another method is to get as many people in your 1st and 2nd degree networks to recommend you for a particular service. Some users will scour services to find a supplier. The more times you’ve been recommended, the greater the ‘reach’ of those recommendations. And the more positive your business looks.

4. Find ‘buyers’ in a organisation

Since every profile in a business includes a job title, its much easier to reach out to a specific person in order to try and sell to them. Most people will be connected to others in their organisation, so if your first degree contact is someone in a business you’re trying to target, the chances are that you can use their contacts to find the right individual..

5. Building Links

LinkedIn used to offer ‘followed’ links, which were an important method of link building as part of your Search Engine Optimisation program.

These days however, these links are either ‘no followed’ or redirected. Nevertheless, they can be an important source of referral traffic to your website. Links still get clicked on after all.

Make sure all employees have links to your website in their profile. Make sure the links are visible and can be crawled by the search engines by making all profiles include the “show website” feature. You can do this in “Edit My Public Profile“. Click “Full View” and also “Websites”.

That’s it

Often overlooked as a source of new business, LinkedIn is a powerful tool to reach specific buyers in organisations. Make the most of your network contacts using the techniques above.

If you want Euston Digital to help you with your Social Media marketing then get in touch. Any comments please leave them below.

Tags: Link Building, linkedin, SEO, Social Media
Posted in Link Building, Social Media | No Comments »

10 tips when using Twitter for your Business

Thursday, December 17th, 2009

Twitter represents a huge opportunity for any business to have a one-many conversation with their current and potential customers. Despite this only a minority of businesses have made the leap onto Twitter. Those that have are often unsure what to do when they start.

With that in mind, we’ve written a basic guide on how to use Twitter for your business.

Choosing a Full Name and Username.

Your details will be displayed in the page title (and therefore in the SERPs) as:

Fullname1 + Fullname2 (username) on Twitter

Therefore the full name and username will influence the keywords for which your Twitter profile will appear in the SERPs.

Either Choose:

Full Name1: Keyword1
Full Name2: Keyword2
Username: Company Name

Or

Full Name1: CompanyName
Full Name2: Blank
Username: Keyword

Following people

1.    To start off, just follow those people you are genuinely interested in. This might be your industry leader, your industry magazine, a national paper, or a commentator in your market.
2.     Follow your customers. Show that you’re taking an interest in your customers  by following them. Doing so encourages them to follow you back, and opens up  Twitter as a channel of communicate with them.
3.    Don’t follow people just because they follow you, unless they are your customer. If someone follows you and you don’t know who they are, and aren’t interested in what they’ve got to say, don’t follow them. A classic way to build your followerbase is by following people who follow you. But at the end of the day you end up receiving lots of irrelevant Tweets in your timeline, which makes it hard to discern those you are genuinely interested in.
4.    Try to avoid following people who have a high number of followers and follows. These will probably be using auto-follow tools to build their follower base. Lots are US based.

Tweet your News

1.    When you you add a new post onto your blog, Tweet it with a headline and a link.
2.    When you change your prices, have an offer, or have other news that you wouldn’t otherwise have on the blog, Tweet it
3.    If you have a problem, some downtime or delivery issues, make your followers aware by Tweeting that. Your natural tendency might be to hide bad news, but Twitterers will appreciate your openness. And far better that they find out about downtime from you, rather than finding out through some other means. You need to control that sort of news. And it might save your support team a few calls too.

Tweeting other people’s news and blog posts

1.    If you follow news from several websites and blogs, set up an feed reader that includes all your data sources.
2.    When you read something that you find interesting, Tweet a link to it and a summary, or your take. If its interesting your users will appreciate being notified of it, and may ‘respect’ your opinion a bit more.

Commenting on other people’s Tweets

1.    Try to read the Tweets of the people you follow. If you’re interested in what they’re saying, reply @them
2.    When people send you an @message, make sure you respond to it in a timely manner. Nothing stamps a conversation out as quickly as a gap of a few hours between Tweets.

ReTweeting (RT)

1.    When someone gives you, your website or your company a compliment then ReTweet it. To do this,  copy their Tweet into your own post and preface it with RT @them: This will create a positive glow to your profile, and demonstrates how good you are to your other followers.
2.    When you see somthing of interest that you want to attribute to the original person then RT their Tweet in the same way.
3.    Bond with your customers by occasionally retweeting their messages to your audience

Direct Messages

1.    If you want to keep it private, then direct message people (DM)
2.    Wehn someone Retweets your messages thank them privately with a DM
3.    If you’re asking someone to share potentially sensitive information then publicly ask them to DM you with the details.

Editorial Guidance for Tweets

1.    Include a mix of Tweets. Send links to your site, some to others, and occasionally have no links at all – just a statement. Use all types of Tweets, @Tweets and ReTweets.
2.    Tweet any comments you get on your blog comments and include a link to those comments. This shows your followers that there is a conversation going on, encourages people to get back to your website. Try to get a debate going
3.    Asking questions generate interest, interaction, conversation and answers
4.    Remember: a lot more people read your tweets than respond to them. If you’re using Twitter for customer service then its an opportunity to showcase your finest work!

Tools to save time

1.    Ping.fm: Useful for distributing your posts to multiple microblogging platforms
2.    Shorten URL Mozilla Add on. Lets you drag a URL shortner shortcut into your  browser toolbar, makes for quick URL shortening
3.    TweetDeck. A great desktop application that lets you monitor for mentions, searches and direct messages across multiple Twitter accounts.
4.    Tweetpic. Allows you to link images to your posts.

Tracking

Twitter traffic is hard to track with analytcs platforms it usually comes from redirects. These can help

1.    Bit.ly: This URL shortner can give you click data about the traffic that your shortened URLs are generate
2.    Gooogle Analytics / DC-Storm. More long winded. Manually add a tracking URL onto your website address before you shorten it.

This isn’t an A-Z of Twitter but is a good and easy guide to help your business start using this social media platform. Get it right and Twitter can become a powerful way to interact with your current and future customers.

If you need any help with your Social Media Marketing then please get in touch.

Tags: twitter
Posted in Social Media | 4 Comments »

What to do if someone is bad mouthing you in the Search Engine Results Page

Wednesday, October 28th, 2009

In the last post, we found that thanks to the Internet, a customer complaint can be heard by a great number of people. Not only can they moan about you on a particular website, the chances are that their gripes will rank highly in the SERPs when people are looking for you.

Your website should definitely rank no.1 when people search for your brand. We’re now going to show you how to control the remaining 9 positions on the page, the ones where negative comments might show. Believe it or not, its possible to control the whole lot!

Social Media pages

To kick off, your social media accounts should have a strong chance of ranking highly for your brand.

(This isn’t the time to discuss social media, but having a Twitter and Facebook account for your business is important way for you to connect with your customers.)

Thanks to the power of these services, your Twitter, Facebook and (if you’ve done some video tutorials) Youtube pages should all be in the top 5 positions. So even if you haven’t yet bought into the idea of using social media for your business, using these accounts has the secondary benefit of helping you control the SERPs for your brand. Since your social media pages should be chock full of positive brand experience, their high ranking will mean the SERPs are shown in the best light possible.

Get good Reviews

It’s paramount for every consumer facing business to get good reviews. First of all, find the websites where your industry reviews tend to be published. You can do this by searching for ‘your market + reviews’. Compile a list of reviews websites relevant to your market.

When a customer next gives you positive feedback on email or over the phone, ask them if they wouldn’t mind leaving their feedback on one of the reviews websites on your list.

Here’s a list of good of general reviews websites.

pricegrabber.co.uk
reviewcentre.com
shopzilla.co.uk
ciao.co.uk
dealtime.co.uk
truste-marketing.co.uk
webuser.co.uk
maxxsave.co.uk
dooyoo.co.uk
resellerratings.com

Get a Google Local Business listing

As we mentioned before, a Google local business listing lets you generate high quality traffic from both Google local and Google maps. They are highly likely to rank well for brand searches too, so this is an easy win on two separate counts.

Use your website profile pages

There are many websites which automatically create a static page for each domain name that contains a small amount of information, usually from the domain whois record, all about your website. This includes the website name, a screen grab, the domain owner, and a traffic assessment.

These pages are created to grab brand traffic from the search engines, and are covered with Google ads. But as the domain owner, they do give you the opportunity to edit the information they include. These websites often rank well in the SERPs for brand searches. Editing yours allows you to control yet another result in the SERPs.

Here are some websites that offer this service:

websiteoutlook.com
weeviews.com
statbrain.com
aboutus.org
valuatemysite.com
quantcast.com

Think about getting a Wikipedia page?

The power of Wikipedia means that an entry all about your business will rank highly. Its not easy to succeed getting one of these, not least since your business needs to pass the notability guidelines.

The other problem is that a Wikipedia article can be edited by anyone, which means that you have to keep a close eye to check that no-one has been tampering with yours.

Respond to bad comments

Whilst this won’t stop bad comments from appearing in the first places, what it does to is show to anyone reading is that you are trying to respond to the customers’ complaint, and right the issue. Most people accepts that some customers will always complain, but if you fairly -and publicly – deal with that complaint, then readers will see the truth in what you’re trying to do.

And that’s it.

So if you do find some poor comments rankling highly for brand searches, it’s not the end of the world. Use all the tools listed above to make sure you control the whole page of the SERPS for your brand searches.

And there’s an upside too. By controlling the whole pages for your brand searches, you can show your website and company in the best possible light.

Tags: customer complaints
Posted in Search Engines, Social Media | 21 Comments »

Oh no! Someone is bad mouthing you in the Search Engine Results Page

Tuesday, October 13th, 2009

Back in the dark old days before a few bright chaps at CERN decided to stick leads from one computer into the back of another, a complaining customer had few outlets for their rage.

The chances are, they’d moan to their friends, which would mean that you could kiss goodbye to getting any business from them.

If you were lucky they might ring up your product support line, which mean you’d at least get the chance to listen to their gripes and try and help them out.

The worst case scenario would be if they made it onto trading standards, or even ‘Watchdog’. Few businesses can survive a mauling from those two attack dogs.

Thanks to the Internet – and Web 2.0 especially – a complainer has a whole arsenal at their disposal. They can moan on their Facebook or Twitter, give you a terrible score on a review site, and start ranting on a blog or a forum.

Not only do these negative comments get read by visitors to those sites, they also have a strong chance to show up in the Search Engine Results pages (SERPs) when people are searching using your brand keywords.

Someone searching for your brand is most likely of all searchers to end up buying from you. They are, that is, until they see some bad reviews in the SERPs before they’ve even clicked onto your website!

As we mentioned before, Search Engines are currently engaged in the ‘Real Time’ arms race. They’re giving increased coverage to forum comments, blog posts and social network activity. Google themselves have boosted reviews up their own SERPs. All this means that bad comments are more likely than ever to appear in the SERPs when people are searching for your brand.

So that’s it. Game over. There’s nothing you can do about a poor review ranking highly for your brand, is there?

You bet there is. In the next post, we’ll show you how to take control of the whole 1st page of the SERPs for your own brand searches.

Tags: complaints, SEO, Social Media
Posted in Search Engines, Social Media | No Comments »

How to get more from Twitter Search by using advanced search operators

Wednesday, September 30th, 2009

Real time search is the new battle ground for search engines. The driving force behind this shift is undoubtedly Twitter, who have place search more centrally within their product offering.

Twitter search offers an unparalleled opportunity find out what people are talking about right now. For brand owners this can give a great snapshot of what your customers and the market is saying about you and your competitors.

But are you getting all you can from searching on Twitter? Thanks to some cool search operators it’s possible to dig even deeper onto your Twitter search data.

For the uninitiated, a search ‘operator’ a symbol or word used in conjunction your search keyword that allows you to be more specific about the circumstances in which that keyword has been used. Whilst all search engines allow the use of operators, Twitter has made these more accessible than most.

Using Operators on Twitter allows you to bypass using the advanced search form. The upside is that you can type operators directly into the search box, which saves lots of time. They also allow you to do a lot more than the form alone.

At the basic level, there’s the exact match operator ” ” that allows you find just exact matches of a keyword phrase. This is going to be particularly useful to cut through the noise if you are looking for mentions of a multi word brand name.

The word ‘from:’ and ‘to:’ in association with a username lets you find out what particular users are sending and receiving. This gives good insight into how your competition is using Twitter: Are they getting asked sales questions or price quotes? Or are using Twitter to deal with support issues? Are they using Twitter more effectively than you – and what can you learn from that?

The operators ‘since:’ and ‘until:’ lets you find Tweets that have happened within a period of time. This is a great way to discover how an event is discussed at the time that it’s happening, as opposed to retrospectively. You can also use this to look at how your competitors have changed their use of Twitter over time.

Perhaps the most insightful operator are the and symbols. These allow you to search for tweets that have a particular ‘attitude’. For example, to find out how you or a competitor has been mentioned in a positive way, search for your brand + . The results will show all Tweets that have used common ‘Smilies’ and other positive statements.

The ‘near:’ operator lets you specify the location of Tweets, and set a radius around which you want to find all mentions of a particular keyword. This is good way to find out how far your sphere of influenced goes if you have a fixed place of business, such as a shop.

For the more advanced user, the operator “filter:links” lets you search for Tweets that just include links to other sites. This is an effective way to discover if your competitors are making use of their follower base to push traffic to their website. This might allow you to see when their followers like a particular offer they have on. Or it might allow you to see how effective a traffic driving competition is.

Here’s an image the operators:

For a full list, have a look here.
Try some out and let us know how you got on.

Posted in Search Engines, Social Media | 4 Comments »

‘Twitter Premium’ for paying Tweeters

Thursday, September 24th, 2009

The business community has a real love hate relationship with Twitter.

Business users are aware that it holds the potential to really connect with current and future customers. But there are enough Twitter blunders out there (think Habitat’s use of Hashtags) for businesses to be wary of this exciting new channel. And as Twitter is such a difficult thing to measure, many businesses are not sure whether it’s really worth the time investment.

Twitter themselves are very keen to be embraced by businesses. They’ve launched their very own guide that shows businesses how to get to grips with the microblogging platform.

The other thread to this is that Twitter themselves need to start making money at some point. They’ve got around $40m from investors in the bank, but keeping a free service going that is used by up to 45m people doesn’t come cheap.

In an interview with VentureBeat, Twitter’s co-founder Biz Stone indicated that this circle may start to be closed. He said that Twitter was developing commercial accounts that business users would have to pay for. But these commercial accounts would include premium services that would make it much more worthwhile for business.

As to what those ‘premium services’ would actually be, Stone was playing his cards close to his chest. One thing he did say is that they would include detailed analytics so premium account users could determine how and when people were interacting with their profile. Understanding these interactions could be key in determining how to best use Twitter as a communications channel.

Stone also said that they were constructing several Application Programming Interfaces (APIs) allowing third party developers integrate ‘business oriented applications’ for premium account holders. These APIs could add a ‘commercial layer’ on top of the micro-blogging platform.

Stone said “…we’ve identified a selection of things that businesses say are helping to make them more profit.”

Twitter is also expanding their “verified accounts” program, which prove to followers that the account holder is the official one for the business.

Stone wouldn’t be tied down to any official launch timeframe.

With or without these Premium accounts, Twitter already holds huge potential for almost any brand. Euston Digital has already helped several businesses engage with their current and future customers using this open communication channel. For advice on how to use Twitter to help your business, just get in touch.

Tags: twitter
Posted in Social Media | 1 Comment »

The fastest growing Search Engine? That would be Facebook

Wednesday, September 9th, 2009

Searching is the web’s most common activity. Many of our Internet sessions start with a search of one form or another.

The brand fueling this search for much of the nineties was Yahoo. Then came the millenium and the baton was taken up by Google. Over the last 6 months it has been Microsoft’s Bing that has grabbed all the search headlines.

But now there’s a new kid on the block. Well I say new, it’s actually quite an old kid. A teenager in Internet years: the company experiencing the fastest growth in search traffic is apparently Facebook. According to the ComScore monthly search report, Facebook searches exploded by a massive 35% last month.

Yes, the website whose main purpose is Social Networking has introduced new search features which has catapulted it into the search big league. Members can search for stuff like photos, videos, links and even member updates. Whilst they used to have to hunt for these within other users’ profiles, the new Search Engine Results page (SERP) delivers them in categories, depending on what the member has searched for.

Its a little bit different to searching on Google – members are not going to be looking for products and services in this way. It is those product and service searches that advertisers really like, and the reason why Google has so much advertising revenue. But this is just the first step in Facebooks’ journey to become not just a social networking site, but a real player when it comes to search.

Facebook clear has real search ambition. The company has also enhanced its ability to provide real-time search, a battle ground that has only this year become more intense. And of course last month they bought FriendFeed, which will add another layer to the searchable, real time nature of the service.

Google isn’t taking this lying down. They are making the journey in the other direction, from search engine to social media enterprise. They have recently added lots of social features to their web properties in order to make them stickier. And their own moves towards real-time search shows they are defending their interests there too. But if Facebook search continues to grow at this rate, Google may have to move to protect its pure search homelands.

There were casualties in the search market too. Those experiencing declining search volumes were AskJeeves (down 4%), and Yahoo and AOL (who dropped 5% each).

Do you think Facebook has a chance to rival Google as a search engine? How will Facebook monetise their new services? Leave us a comment below.

Tags: facebook, google
Posted in Search Engines, Social Media | 17 Comments »